Shipping policy

At OpenWear, we are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how we process and ship your orders.

📦 Order Processing Time

  • ⚙️ Processing time: 1–2 business days
  • 🕒 Orders are processed Monday to Friday (excluding holidays)
  • 📧 You will receive a confirmation email once your order has been shipped

🚚 Shipping Destinations

  • 🌍 We currently ship to: Australia only
  • 📍 We do not ship to P.O. boxes or military addresses at this time

⏱️ Delivery Time

  • 🚚 Standard shipping: 7–15 business days
  • 📦 Delivery times may vary depending on location, customs, or carrier delays

Please note that delivery times are estimates and not guaranteed.

💸 Shipping Fees

  • 🎉 Free standard shipping on all orders
  • 💳 No hidden charges at checkout

📍 Order Tracking

Once your order has been shipped, you will receive:

  • 🔍 A tracking number via email
  • 📦 A tracking link to follow your package in real time

If you do not receive tracking information within a few days after ordering, please contact us.

⚠️ Delays & Customs

Occasionally, delays may occur due to:

  • 🌐 Customs processing
  • 🚚 Carrier delays
  • 📦 High order volumes during peak seasons

We are not responsible for delays caused by external shipping carriers or customs authorities.

📦 Lost or Missing Packages

If your package appears lost:

  • 📧 Contact us immediately at our support email
  • 🔍 We will work with the carrier to investigate the issue
  • 📌 Please ensure your shipping address is correct at checkout

We are not responsible for orders delivered to incorrect addresses provided by the customer.

🔄 Incorrect Address

Please make sure your shipping information is correct before placing your order.

  • ❌ We are not responsible for orders shipped to incorrect addresses
  • 📦 If the order is returned to us, reshipping fees may apply

📧 Contact Us

For any shipping-related questions, please contact us:

  • 📩 Email: contact@open-pilates.com
  • 📞 Phone: +61 468 107 214
  • 📍 Address: 29 Walawaru Rd, Titjikala NT 0872, Australia
  • 🕒 Business hours: Monday–Friday, 9am–5pm