Refund policy
At OpenWear, we want you to love what you wear. If something isn’t right, we’re here to help with a simple and fair return process.
📦 Order Processing & Shipping
- 🚚 Processing time: 1–2 business days
- 📍 Shipping destination: Australia
- ⏱️ Delivery time: 7–15 business days (standard free shipping)
Once your order has been shipped, you will receive a tracking number by email.
🔄 Return Policy (30 Days)
We offer a 30-day return window from the date you receive your order.
To be eligible for a return:
- 👕 Item must be unworn, unwashed, and in original condition
- 🏷️ All tags and packaging must be intact
- 📦 Item must not be damaged due to misuse
- 🧾 Proof of purchase is required
🚫 Non-Returnable Items
The following items cannot be returned:
- 🚫 Items marked as final sale
- 🚫 Gift cards
- 🚫 Items that have been worn, washed, or altered
- 🚫 Items returned after 30 days
💸 Refund Policy
Once we receive and inspect your return:
- 💳 Approved refunds will be processed to your original payment method
- ⏳ Refunds may take 5–10 business days depending on your bank or payment provider
- 📧 You will receive a confirmation email once your refund is approved
🔁 Exchanges
We only replace items if:
- 📏 You received the wrong size
- 🧵 You received a defective or damaged item
- 📦 The item is incorrect
To request an exchange, contact us at the email below.
📍 Return Shipping
- 📦 Customers are responsible for return shipping costs (unless item is defective or incorrect)
- 🚚 We recommend using a trackable shipping service
- ❗ We are not responsible for lost return packages
📧 Contact Us
If you have any questions about returns or refunds, contact us:
- 📩 Email: contact@open-pilates.com
- 📞 Phone: +61 468 107 214
- 📍 Address: 29 Walawaru Rd, Titjikala NT 0872, Australia
- 🕒 Business hours: Monday–Friday, 9am–5pm
❤️ Our Commitment
At OpenWear, customer satisfaction is our priority. We aim to make your shopping experience smooth, reliable, and stress-free.