Privacy policy
At OpenWear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.
📌 Information We Collect
When you interact with our store, we may collect the following information:
- 👤 Personal details: name, billing/shipping address
- 📧 Contact information: email address, phone number
- 💳 Payment information (processed securely via third-party payment providers)
- 🌐 Device information: IP address, browser type, and usage data
- 🛒 Order details: products purchased and transaction history
🛍️ How We Use Your Information
We use your information to:
- 📦 Process and fulfill your orders
- 🚚 Ship products and provide tracking updates
- 💬 Communicate with you about orders or support requests
- 📈 Improve our website, services, and customer experience
- 📢 Send promotional emails (only if you opt in)
- 🔒 Prevent fraud and ensure secure transactions
🍪 Cookies
Our website uses cookies to:
- 🧠 Remember your preferences
- 🛒 Keep items in your shopping cart
- 📊 Analyze website traffic and performance
You can disable cookies in your browser settings, but some features may not work properly.
🔁 Sharing Your Information
We do not sell your personal information.
We only share data with trusted third parties for:
- 🚚 Shipping carriers (to deliver your orders)
- 💳 Payment processors (to securely handle payments)
- 📊 Analytics tools (to improve website performance)
- 📧 Email marketing services (only if you subscribe)
🔐 Data Security
We take reasonable steps to protect your information:
- 🔒 Secure SSL encryption on our website
- 🛡️ Protected payment gateways
- 🚫 Restricted access to personal data
However, no method of online transmission is 100% secure.
🌍 Your Rights (GDPR / Privacy Rights)
If you are located in Australia or other applicable regions, you have the right to:
- 👁️ Access your personal data
- ✏️ Request corrections
- 🗑️ Request deletion of your data
- ❌ Withdraw consent for marketing emails
To exercise your rights, contact us below.
📦 Data Retention
We keep your information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Improve services
👶 Age Restrictions
Our store is not intended for individuals under the age of 16. We do not knowingly collect data from minors.
📧 Contact Us
If you have any questions about this Privacy Policy or your data, contact us:
- 📩 Email: contact@open-pilates.com
- 📞 Phone: +61 468 107 214
- 📍 Address: 29 Walawaru Rd, Titjikala NT 0872, Australia
- 🕒 Business hours: Monday–Friday, 9am–5pm
❤️ Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.